Centralize.
Standardize.
Automate.
Our Process
Centralize
Bring all the moving parts into one clear picture.
We work with health systems to uncover where access points, data, workflows, and decision-making are fragmented. By aligning stakeholders and integrating siloed systems, we lay the groundwork for cohesive, patient-centered strategies that reduce redundancy and improve visibility across departments.
Standardize
Turn inconsistent practices into scalable, repeatable systems ready for automation.
We help establish consistent workflows, and best practices across teams, locations, and technology platforms. Standardization not only reduces variability and confusion—it also creates a strong foundation for measuring performance and delivering predictable outcomes.
Automate
Let technology do what it does best—so people can do what they do best.
We identify and implement opportunities to automate workflows such as: scheduling, referrals, intake, follow-up, and reporting. Our automation solutions reduce administrative burden, accelerate care access, and free up staff to focus on human-centered tasks where they add the most value.
Services
Process Redesign & Operational Efficiency
Guiding organizations through change, integration, and leadership alignment
Planning and execution of integration or transformation roadmaps
Design of cross-functional policy governance and leadership councils to support organizational adoption
Development of leadership operating models to manage accountability, policy adherence, and results
Fractional interim leadership support in operational, access, revenue cycle, or transformation/integration domains
Executive and mid-level operational excellence coaching focused on leading and lagging metrics
Integration & Leadership Development
Designing repeatable systems to scale operations, reduce waste, and drive automation
Standardization of operational policies, workflows, and decision support frameworks
Implementation of continuous improvement methodologies (e.g., MDI, IHUB, Lean) for project acceleration
End-to-end process redesign across front- and back-office operations (including root cause analysis)
Identification and implementation of automation and self-service opportunities in high-volume workflows
Development of cross-functional playbooks and roadmaps to align technology (e.g., CRM, ERP, EMR) with operations
Automation using EMR & AI Toolsets
Harnessing digital front door, EMR systems, and AI to align resources with demand
Redesign of team schedules and resource allocation models for better utilization - finding hidden capacity
Optimization of customer-facing access points (e.g., call centers, find a doc/websites, intake portals)
Implementation of online scheduling strategies and channel management frameworks
Volume-based staffing models and forecasting tools to align with customer or client demand
Creation of operational dashboards to monitor conversion rates, abandon rates, and capacity usage
Expertise
Access & Scheduling Optimization
Centralized / standardized scheduling across practices for optimal patient access
Epic scheduling redesign & optimization
Digital self-scheduling and patient portal expansion such as “Find A Doctor”
Referral management & leakage reduction
Capacity management (provider & equipment optimization)
No-show and cancellation reduction strategies
Revenue Cycle Transformation
Prior authorization automation & standardization
Financial clearance / pre-service process improvements
Integration of scheduling with revenue cycle workflows
Denials reduction strategies tied to access workflows
Contact Center & Patient Experience
Contact center consolidation & patient access operations redesign
Workforce management & service level improvement
Omnichannel communication (phone, chat, portal, SMS)
Voice AI / automation opportunities
Staff training, scripting, and decision support
Team Integration & Leadership Development
Post merger & acquisition operational integration
Operational turnaround leadership
Performance dashboards & KPI design (leading & lagging indicators)
Change management & leadership development
“Let’s Work Together”
Whitney Benedict is a dynamic operations executive, seasoned in building scalable systems, coaching high-performing teams, and driving transformative results. With over 18 years of experience across integrated delivery systems, her work bridges clinical care, revenue cycle, patient access strategy, and modernizing operating models—especially in complex, fast-changing environments.
Whitney specializes in aligning technology, people, and process to improve the way customers and patients access services. She’s led enterprise-wide redesigns of contact centers, referral management, scheduling systems, and revenue cycle functions, generating tangible results like improved access, optimized workforce utilization, and award-winning financial performance.
She’s known not only for her ability to architect centralized and standardized workflows but also for doing so with an eye toward long-term financial sustainability. Whitney brings expertise in EMR and CRM systems, AI and automation integration, and scalable governance models that support consistent policy and service delivery.
But beyond the systems, Whitney’s work is about people. She has a deep passion for leadership development and coaching—helping teams not just adopt change, but lead it. Whether guiding strategy through to scaled operations or mentoring leaders at all levels, she believes the best results happen when people feel connected to their purpose.
Her background includes extensive experience in specialty practice leadership, durable medical equipment operations, and early-stage acquisitions of private physician groups, revenue cycle leadership, utilization/prior authorizations, patient access strategy and contact center operations. She has also worked as a guest professor at the University of Michigan’s Master of Health Administration program, helping develop the next generation of healthcare leaders.
As a former professional ballerina with the Grand Rapids Ballet, born into an entrepreneurial family and mother of four, Whitney brings creativity, business acumen, discipline, and heart to everything she does.